Hotel-grade clean.
Every room, every day.
Outsourced housekeeping that protects your brand-standard audit and your guest review scores — with every room signed off before a guest walks in.
Guests forgive a lot. They don't forgive a dirty room.
Cleanliness is one of the most-cited factors in guest review scores and brand-standard audits — the two numbers your GM is measured on. Housekeeping isn't a cost centre. It's reputation management.
Two teams, one standard.
Fixed & guaranteed
Lobby, F&B, leisure and corridors held at standard to an agreed schedule — never pulled onto rooms when the hotel gets busy. Fixed monthly contract.
Demand-matched
Charged per room cleaned — you pay for rooms serviced, not rostered hours. Scales with occupancy, allocated and inspected room by room.
Every room signed off before a guest sees it.
- Every room and area inspected and logged
- Live dashboard plus end-of-day reporting
- Issues flagged through NEXCheck and fixed first
- Your brand standard, held to the letter
- Supervisor inspection included in the per-room rate — allocations, checks and morning briefings covered
What's included
- Guest rooms — cleaned, inspected, reported
- Common areas — lobby, F&B, leisure, corridors
- Laundry & linen with par-level management
- Evening turndown service to your brand standard
- Amenities & consumables to brand spec
- Maintenance & trades — flagged and fixed fast
- Hospitality staffing to cover peaks & gaps
A switch with no drop in standard.
Site walk-through, scope lock, staff vetting and training to your brand standard. NEX Systems configured to your property.
Team on the floor with senior oversight. Daily reporting live from day one. Early issues found and fixed fast.
Reviewed against SLAs, rosters refined to your real flows, and the continual-improvement rhythm locked in.
Senior NEX leadership on-site through the whole transition — your standard protected from day one.
Common questions about outsourced housekeeping
How is outsourced hotel housekeeping priced in New Zealand?
A per-room rate for guest rooms — you pay for rooms actually serviced, not rostered hours, with no minimum volumes. Common areas are covered by a fixed monthly contract. Exact rates are confirmed after a property walk-through.
Is supervision included in the per-room rate?
Yes. Room allocations, inspections after every clean and morning briefings are all included — there is no separate supervision charge.
How do you protect our brand standard?
Every room and area is inspected and logged in NEXCheck before guests arrive, with a live dashboard and end-of-day reporting, so your team sees exactly what was done.
How does the transition from an in-house housekeeping team work?
A 90-day transition: days 1–15 mobilise, days 16–45 embed with senior oversight and daily reporting live from day one, days 46–90 optimise against SLAs.
Which parts of New Zealand do you cover?
NEX is Auckland-based and serves hotels, short-stay portfolios and venues across New Zealand, backed by one of the largest hospitality staffing pools in the country.
"Radisson RED Auckland, a 322-key property with stunning views, faced a particularly challenging opening phase — especially in establishing housekeeping operations as the very first RED hotel in New Zealand. The NEX team has been a solid part of our journey. Professional, consistent, responsive and cohesive, they have proven to be the kind of partner that supports the guest experience without adding operational strain. Today our housekeeping operation runs smoothly while consistently delighting our guests — a result clearly reflected in our current guest reviews."
The standard behind the standard.
Let’s start with a walk-through of your property.
Book a walk-through